Shipping Policy

1.1. Sticky Beans currently ships orders throughout South Africa only.

1.2. Deliveries are made to the physical street address provided at checkout. We do not deliver to P.O. Boxes.

1.3. Remote or outlying areas may experience slightly longer delivery timeframes. We will notify you if your address falls into an extended-delivery zone.

2.1. We offer a flat-rate shipping fee of R75.00 per order.

2.2. Orders of R600.00 or more qualify for free shipping automatically at checkout.

2.3. Shipping costs are calculated and displayed before payment is finalised. No hidden or additional courier fees will be charged after checkout.

3.1. Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

3.2. Once dispatched, standard delivery timeframes are typically 3–5 business days for major centres and 5–7 business days for outlying areas.

3.3. During peak periods (public holidays, promotional events), processing and delivery may take up to 2 additional business days.

4.1. We partner with reputable South African courier and logistics providers to ensure safe and timely delivery.

4.2. Once your order has been dispatched, a tracking number and courier contact details will be shared with you via email or WhatsApp.

4.3. Sticky Beans is not liable for delays caused by the courier once the parcel has left our facility, but we will assist in lodging queries on your behalf.

5.1. You can track your order using the tracking number provided in your dispatch notification.

5.2. If you have not received a tracking update within 3 business days of placing your order, please contact us via email or WhatsApp and we will investigate immediately.

6.1. If a delivery fails due to an incorrect address, unavailability at the delivery address, or refusal to accept the parcel, the courier will attempt redelivery once at no extra cost.

6.2. If the second delivery attempt is also unsuccessful, the order will be returned to Sticky Beans. A redelivery fee of R75.00 will apply for any subsequent dispatch attempts.

7.1. If your parcel arrives visibly damaged, or if the contents are defective, please notify us within 48 hours with photographic evidence. See our Refund & Returns Policy for the full damaged-goods protocol.

7.2. In the event of a confirmed lost parcel (no tracking movement for 7+ business days after dispatch), we will either re-ship the order at no cost or issue a store credit at our discretion.

For any shipping queries, please reach out:

• Email: sticky.beansza@gmail.com
• WhatsApp: 071 536 0893 / 060 529 9312