Refund & Returns Policy

1.1. Due to the perishable, consumable, and/or specialised nature of the products sold by Sticky Beans ("the Company"), all sales concluded via our website, WhatsApp channels, or direct invoices are considered final.

1.2. The Company strictly operates on a No Refunds and No Returns policy. Once an order has been placed, payment processed, and/or dispatched from our facilities, it cannot be cancelled, returned, or refunded for a change of mind, taste preference, or user error.

2.1. In terms of Section 20 of the South African Consumer Protection Act, No. 68 of 2008, the general right to return goods does not automatically apply to goods that by their nature cannot be returned, goods that are perishable, or goods catered to specific consumer specifications.

2.2. By finalising your purchase, you acknowledge and agree that the products offered by Sticky Beans fall within these categories, thereby waiving any general right to a return or refund for reasons outside of material defect.

3.1. The Company takes immense pride in quality control. However, if a product arrives materially damaged, defective, or if the incorrect item was dispatched due to an administrative error on our part, the following strict protocol must be followed:

• Notification window: The user must notify the Company via email (sticky.beansza@gmail.com) or WhatsApp (071 536 0893 / 060 529 9312) within 48 (forty-eight) hours of the recorded delivery timestamp.
• Evidence required: The notification must include clear photographic and/or video evidence of the outer packaging, the delivery waybill, and the state of the damaged or incorrect product.

3.2. Evaluation: The Company reserves the right to inspect the submitted evidence. If the claim is validated, the Company will, at its sole discretion, either arrange for a replacement product to be shipped at no additional cost to the consumer or issue a store credit. No cash or bank-transfer refunds will be issued under any circumstances.

3.3. Failure to report: Any claims made outside of the 48-hour window will be permanently barred, and the goods will be deemed accepted by the consumer in perfect condition.