Sticky Beans

Legal

Privacy Policy (POPIA)

Last updated: June 2026

In accordance with the Protection of Personal Information Act, No. 4 of 2013 ("POPIA"), Sticky Beans is committed to protecting the privacy and personal data of our customers, website visitors, and users.

4. Collection of Personal Information

4.1. When you interact with Sticky Beans (via our website, checkout process, or WhatsApp), we collect personal information necessary to fulfil our contractual obligations to you. This includes, but is not limited to:

  • Full name and surname
  • Physical delivery address
  • Contact phone numbers (including WhatsApp metadata)
  • Email address
  • Billing details / proof of payments

4.2. We do not store credit card or banking credentials. All digital payments are processed through secure, PCI-compliant, third-party payment gateways.

5. Purpose of Processing

5.1. Your personal information will only be processed for justified, lawful business practices, including:

  • Processing, invoicing, and dispatching your orders.
  • Communicating order updates, delivery tracking, and customer service queries.
  • Managing logistics via our third-party courier partners.
  • Complying with statutory financial and tax obligations under South African law.
  • With your explicit consent, sending promotional marketing material regarding new product launches or specials.

6. Third-Party Disclosure

6.1. Sticky Beans will never sell, rent, or trade your personal information to third parties for marketing purposes.

6.2. Your information will only be disclosed to trusted third-party operators who assist us in running our business, specifically:

  • Registered courier and logistics companies (solely for delivery purposes).
  • Payment processors and secure financial institutions.
  • Technical infrastructure providers (website hosting and database management).

6.3. All third-party operators are contractually bound to maintain the strict confidentiality and security of your data in accordance with POPIA.

7. Data Security & Retention

7.1. We implement appropriate technical and organisational measures to secure the integrity and confidentiality of personal information in our possession, guarding against unauthorised access, loss, or destruction.

7.2. Your data will be retained only for as long as is legally necessary to fulfil the operational purposes outlined above, or to comply with statutory financial retention periods prescribed by the South African Revenue Service (SARS).

8. Your Consumer Rights under POPIA

As a data subject in South Africa, you have the right to:

  • Request confirmation of whether we hold your personal information.
  • Request a copy of the specific personal record we hold about you.
  • Request the correction, destruction, or deletion of your personal information (where the Company is no longer legally required or authorised to retain it).
  • Object to the processing of your personal information for direct marketing purposes.

9. Contact the Information Officer

For any queries, complaints, or requests regarding this Refund, Returns, and POPIA Policy, please contact our designated Information Officer at:

See also our Refund & Returns Policy.